Frequently Asked Questions (FAQ)

General Questions

Q1: What services do you offer for 11+ tutoring?

A: We provide comprehensive 11+ tutoring services through group classes designed to prepare students for the 11+ exams. Additionally, we offer pastoral support to assist with filling out forms and applications to ensure timely action.

Q2: Who are your tutors?

A: Our tutors are highly experienced professionals with over 10 years of experience in 11+ tutoring. All staff members are DBS checked to ensure the safety and well-being of our students.

Q3: How are the sessions conducted?

A: Sessions are conducted face-to-face to provide the best learning experience. In case of emergencies or during December/January, we organize sessions online.

Q4: Do you offer one-on-one tutoring?

A: While we do not offer regular one-on-one tutoring, if during assessments or regular sessions we find a child is not coping, we might offer short-term one-on-one support. Alternatively, we may recommend that parents organize a separate tutor for the child.

Courses and Programs

Q5: What subjects are included in your 11+ tutoring program?

A: Our program covers English, Mathematics, Verbal Reasoning, and Non-Verbal Reasoning, ensuring comprehensive preparation for the 11+ exams.

Q6: Do you provide study materials?

A: Yes, all study materials are provided by us at no additional cost. This includes practice papers, worksheets, and other resources essential for 11+ preparation.

Q7: How is the Homework Marked?

Homework from books provided with answers is marked by parents. Worksheets provided on Teams or in printed format will be marked by the teacher and kept in the classroom. These worksheets serve as the basis for future sessions and will not be shared directly with parents. However, copies can be accessed from Teams.

Q8: How do you assess students' progress?

A: We conduct regular mock/class tests and review marked worksheets to assess each child's progress. Based on the results, we identify gap areas and customize our sessions accordingly. No two sessions are alike, ensuring personalized and effective learning.

Attendance and Rescheduling

Q9: What happens if a child misses a session?

A: If a child misses a session, they can alternatively attend the next available session. Alternatively, if they inform us at least a week before the session, we can set up an online meeting for them.

Feedback Sessions

Q10: How can I book a feedback session?

A: Feedback sessions can be booked via our website. We offer feedback once every three months to assess a child's progress. Please note that feedback is not provided immediately after each session.

Payment and Policies

Q11: What are the fees for your tutoring services?

A: Our fees are detailed on our registration form and there are no hidden charges. Payments are due by the 5th of every month via direct debit.

Q11: What is your refund policy?

A: We offer a full refund for cancellations made at least two weeks before the course start date. Once the course has started, refunds are not available.

Q12: Do you offer any discounts or financial aid?

A: Yes, we provide financial aid for eligible students, and we also offer discounts for early registrations and group enrolments. Please contact us for more information on financial aid options.

Technical Support and Safety

Q13: What if I have technical issues during an online session?

A: If you experience technical issues, please contact our technical support team via email or phone. Our support staff is available to assist you during regular business hours.